In the following, you can find answers to Frequently Asked Questions:
How can I contact Fleischer Couture?
You can contact our customer service on all weekdays between 10:00 and 15:00 on +47 22732619. See additional contact information here.
Where can I purchase Fleischer Couture?
You can purchase Fleischer Couture at www.fleischercouture.no, and in several stores – find your nearest retailer in our stockist here.
Can you ship to all countries?
Yes, we can ship to all countries.
What is the shipping costs?
Free shipping in Norway regardless of purchase amount. Items sent abroad (including Svalbard) are invoiced excluding VAT. Customer is responsible for handling tax and duties. Within Europe free shipping for purchase above 100 Euro (purchase less than 100 Euro is charged 20 Euro). Rest of the world free shipping for purchase above 100 USD (purchase less than 100 USD is charged 20 USD).
Will I receive additional charges upon my order?
Where is the items sent from?
We ship the goods from our warehouse located in Larvik, Norway
You can call or send us an email. Kindly, follow our “Contact information” here
What payment methods do you accept?
Ordering and payment is done online, and we accept credit card payments (VISA and Mastercard)
How long does it take to receive my order?
Approximately 3 days, depending on country.
Is it possible to return the products? And how do I move about this?
Kindly, follow our “Cancellation and returns” here. Please note that possible customs or import duty charges will not be refunded, should you wish to return your order.
Is it possible to exchange a product that is already purchased at www.fleischercouture.no?
Yes, you can exchange a product that is bought on our webpage. For more information, follow our “Cancellation and returns” here.
How do I clean my Fleischer coat or jacket?
Please follow our “Washing Instructions” here.
Is the fur and down used in the products animal-friendly?
We care about the animals used in our production and how we use the resources of the world. You can read more about the materials here.
Is it intended that the fur used on the down coats vary in color and appearance?
The fur that is used is uncolored, and since the animal vary in color the fur on the coats will also be somewhat variable in color and appearance.
In which temperatures are the coats intended to be used?
Down coats: down to – 20 °C
City Down Parka: down to -10 °C
Parka: is not intended for cold winter weather
Light down jacket: down to – 5 °C